Privacy Policy

Introduction

This Privacy Policy explains how Rabin Apps, LLC ("we," "us," or "our") collects, uses, shares, and protects your personal information when you use SupDesk ("Service"). By using the Service, you consent to the practices described in this policy.

Information We Collect

• •Account information: email address, name, and authentication credentials when you register or sign in.
• •Content you submit: feedback posts, messages, comments, changelog entries, attachments, and other materials you provide.
• •Usage and device information: IP address, browser type, device information, pages visited, and interactions with the Service, collected automatically when you use the Service.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Service and, with your consent, to analyze usage through Google Tag Manager and Google Analytics. Essential cookies are necessary for authentication and security. You can manage your cookie preferences at any time through the cookie banner or your browser settings.

How We Use Your Information

• •To provide, operate, maintain, and improve the Service.
• •To communicate with you about your account, updates, support, and billing.
• •To analyze usage and trends, diagnose issues, and improve user experience.

Legal Bases for Processing

We process personal information based on your consent (where required), the performance of our contract with you, compliance with legal obligations, and our legitimate interests in operating and improving the Service.

Data Sharing and Subprocessors

We do not sell your personal information. We share data only with trusted service providers who help us operate the Service: Supabase (database and authentication), Stripe (payment processing), Cloudflare (hosting, CDN, and storage), Resend (email delivery), and Google (analytics via Google Tag Manager). These providers are contractually obligated to protect your data and use it only for the services they provide to us.

International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States, where our service providers operate. We take appropriate safeguards to protect your information in accordance with applicable law.

Data Security

We implement industry-standard technical and organizational measures to protect your information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the right to access, correct, delete, restrict, or port your personal information, or to object to certain processing. You can manage much of your information through your account settings. To exercise other rights, contact us at support@rabinapps.com.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. When you delete your account, we will securely delete or anonymize your information within a reasonable timeframe, except where retention is required by law.

Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

Contact

For privacy-related inquiries or to exercise your rights, please contact our Data Protection Officer.

You can reach our Data Protection Officer at support@rabinapps.com.