Add a live chat widget to your site and answer visitors in real time — every conversation lands in the same inbox as your email and portal messages.
Paste a single line into your site and a chat launcher appears in the corner.
The widget loads lazily, so it costs your page nothing until a visitor is interested. It picks up your brand colour automatically, goes full-screen on phones, and is served from your own domain — no third-party chat provider in your customers' browsers.
A chat is a conversation in your existing inbox, not a separate tool.
Chats appear alongside email and portal messages, with an Active Chats filter for the ones waiting on you. Reply with the same composer, insert the same canned responses, and close the loop the same way. Your team learns nothing new.
Visitors leave an email first, so an unanswered chat still reaches them.
The widget asks for an email before the first message. If nobody is around, the conversation becomes an ordinary thread and your reply arrives in the visitor's inbox — a chat outside office hours is a ticket, not a missed call.
Show when someone is actually there instead of guessing.
The widget says you're online only while a teammate has the inbox open, and tells a waiting visitor plainly that a reply is coming. Idle conversations retire themselves, so nobody is shown a live chat box with nobody behind it.
Live Chat is a widget you add to your own website so visitors can message you in real time. Every conversation becomes a thread in your SupDesk inbox, so chats, emails, and portal messages all live in one place.
Copy the script tag from your project settings and paste it into your site's HTML. The widget is served from your own portal domain, so there is nothing else to configure and no third-party script in your customers' browsers.
Visitors give an email address before their first message, so a conversation nobody answers immediately is still reachable. Your reply lands in their inbox and threads back into the same conversation — an out-of-hours chat behaves like a support ticket.
Live chat is available on the Pro and Team plans. Chat conversations count toward your plan's monthly submissions, the same as any other message — one conversation, one submission, however long it runs.
Each visitor's conversation is isolated to their own browser and your project. The widget stores nothing on your site, sets no third-party cookies, and a conversation can only be read by the visitor who started it and your team.
Free to start. No credit card required. Upgrade when your product grows.
