Auto-categorize feedback, draft response suggestions, and analyze sentiment — all powered by AI, right inside the console.
Automatically sort incoming feedback into bug, feature, question, praise, or other.
Every new piece of feedback is analyzed and tagged with a category. No configuration needed — the model understands the content and assigns the most appropriate label, so your triage starts before you open the console.
Draft AI-powered replies to feedback based on your project context.
When you open a piece of feedback, the AI drafts a suggested reply based on your project name and description. Review, edit, and send — or write your own. Suggestions improve over time as the model learns your product's voice.
Understand how your customers feel with automatic positive, neutral, or negative detection.
Each submission is analyzed for sentiment automatically. Filter feedback by sentiment to spot unhappy customers fast, or track sentiment trends over time to see how updates affect user perception.
Configure AI per project — which features to enable and which provider to use.
Toggle auto-categorization, response suggestions, and sentiment analysis independently for each project. Choose to use SupDesk's hosted model or bring your own OpenAI-compatible provider for full control.
Pick the right model — from fast and cheap to powerful and accurate.
Choose between lightweight models for speed and cost savings or larger models for maximum accuracy. Change anytime — no configuration changes needed beyond selecting the model name.
Included tasks on Pro and Team plans, with $0.01/task overage or use your own key.
Every paid plan includes a monthly allowance of AI tasks. If you exceed it, additional tasks are charged at $0.01 each. Alternatively, bring your own API key and we'll never charge you for AI usage — you pay your provider directly.
When a customer submits feedback, the AI analyzes the content and assigns a category — bug, feature request, question, praise, or other. No configuration or training data is needed; the model works out of the box with your project context.
Yes. Toggle auto-categorization, response suggestions, and sentiment analysis independently per project. You might want categorization on all projects but only sentiment analysis on customer-facing ones. Each feature can be enabled or disabled with a single switch.
Each AI action — categorizing a submission, generating a suggestion, or analyzing sentiment — counts as one task. Every paid plan includes a monthly task allowance. If you exceed it, additional tasks are charged at $0.01 each. Alternatively, bring your own API key and we never charge for AI usage.
Yes. SupDesk offers three built-in model providers — OpenAI, Anthropic, and Google — with more on the way. When you bring your own key, all AI features use your provider and we never charge you for AI tasks — you pay your provider directly based on their pricing.
You can choose from lightweight models for speed and cost efficiency or larger models for maximum accuracy. The available options depend on whether you use SupDesk's hosted model or your own provider. You can switch models anytime.
Accuracy varies by model choice and content type. Categorization and sentiment analysis are highly reliable for clear-cut submissions. Response suggestions provide a starting draft that you should review before sending. You can always override, edit, or disable any AI feature.
Free to start. No credit card required. Upgrade when your product grows.
