SupDesk vs Canny
Why pay for feedback, changelog, and support tools separately?
Canny handles feedback and changelogs, but its pricing is based on tracked users associated with feedback. Its current product pages focus on feedback, roadmaps, changelogs, and integrations rather than a native live chat, help center, or private customer messaging channel. SupDesk charges for teammate seats instead; end-users are not charged as seats, subject to plan usage allowances.
Checks show whether a product offers the capability. Plan limits, usage allowances, and paid add-ons vary; see each product's pricing for details.
| Feature | SupDesk | Canny |
|---|---|---|
| Feedback board & voting | Included | Included |
| Changelog with RSS & email | Included | Included |
| Private messaging | Included | Not included |
| Live chat widget | Included | Not included |
| Self-service help center | Included | Not included |
| Beta testing programs | Included | Not included |
| Waitlist with referrals | Included | Not included |
| AI assistance | Included | Included |
| Custom domains | Included | Included |
| Analytics & reporting | Included | Included |
| CSAT surveys | Included | Not included |
| REST API access | Included | Included |
| Free plan (not just a trial) | Included | Included |
| Teammate-seat pricing (end-users not charged as seats) | Included | Not included |
| Branding customization | Included | Included |
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