One customer portal
Give customers one place to post, vote, and follow the progress of their ideas.
Industries
E-commerce
Use customer feedback to improve every part of the buying journey.
Built around your customers
E-commerce feedback is tied to moments: discovery, checkout, delivery, returns, and repeat purchase. Collect those signals in one portal, route urgent order issues to private conversations, and use public posts for recurring experience improvements. Product and operations teams can see which requests affect the most shoppers before committing to a change.
E-commerce teams need a clear way to collect customer requests, organize the signal, and communicate what happens next.
A feedback loop that ships
Structured triage
Turn incoming feedback into a prioritized board your team can act on.
Close the loop
Publish updates and notify the people who asked, so customers see their voice matter.
Frequently asked questions
How quickly can I get started?
Create a project, customize its portal, and share the link. You can start collecting feedback without a lengthy implementation or developer project.
Which SupDesk plans support this?
The core feedback portal is available on every plan. Paid plans add capabilities such as custom domains, analytics, AI, and higher usage limits.
Build a better feedback loop
Start free and give your customers a clear path from request to shipped product.
Browse integration guides