Support Desk for Mobile Apps

The best feedback you'll ever get happens in the moment — while a user is two taps from finishing something and hits a wall. If it's 11pm and they're in your app, the last thing they want to do is leave it, find your contact page, and describe the bug from memory.

Yet that's exactly what most mobile support asks of them. App-store reviews arrive weeks after the frustration and go one way — you can't ask a follow-up question about a crash. Support email puts the burden on the user to reconstruct the moment. Both channels are late, and both are invisible to your roadmap.

The fix is small: put the support desk inside the app, one link away.

Deep link to your portal

The simplest integration is a deep link that opens your SupDesk portal from anywhere in the app — a help menu, an empty state, a settings row.

iOS (Swift):

let portalURL = URL(string: "https://feedback.yourapp.com")!
UIApplication.shared.open(portalURL)

Android (Kotlin):

val portalIntent = Intent(Intent.ACTION_VIEW, 
    Uri.parse("https://feedback.yourapp.com"))
startActivity(portalIntent)

React Native:

import { Linking } from 'react-native';
Linking.openURL('https://feedback.yourapp.com');

Flutter:

import 'package:url_launcher/url_launcher.dart';
await launch('https://feedback.yourapp.com');

Make it feel native

Deep links work everywhere, but you can skip the "Open in browser?" prompt entirely with platform app links.

iOS Universal Links — add an associated-domains entitlement and the system routes matching URLs straight into your app.

Android App Links — verify domain ownership with asset links so supported URLs open your app automatically.

Know who you're talking to

A portal is far more useful when feedback carries a name. You can identify returning users with magic links sent from your app, custom URL schemes that carry user context, or signed JWT tokens for apps that already authenticate. It takes one line of code and turns "someone said this" into "a customer on the Pro plan said this."

What your users can do from the portal

Once they're in, the portal does the rest: a feedback board where users post and vote instead of emailing, a live chat widget for real-time help (with email capture when nobody's around), push notifications so people can follow a feature and hear when it ships, and a help center for answers without a ticket. Every channel lands in the same inbox, so nothing gets lost in a spreadsheet.

Where SupDesk fits

The portal is hosted — you don't maintain it or keep it in sync with your app. Users vote and comment on a public board, and status changes notify them automatically. It's the "give feedback" button your app was missing, minus the infrastructure.

Start in your app today

Add the deep link, ship it, and let feedback find you. Start on the free plan — no credit card required. Create your portal