How CSAT surveys work
After a conversation ends, customers see a simple 1-5 star rating. One survey per conversation keeps results clean and easy to track.
CSAT Surveys
Ask customers to rate their experience after conversations with a simple 1-5 star survey.
Survey Results
Analyze customer satisfaction scores and trends over time.
Track CSAT scores by date, project, or product area. Generate reports to identify patterns and areas for improvement.
Results in Dashboard
View CSAT trends directly in your SupDesk dashboard.
Real-time CSAT metrics appear alongside your feedback, votes, and engagement data. Use filters to drill down by project, date range, or product segment.
Ready to gather feedback?
CSAT Surveys are available on Pro and Team plans.